The Role of the JKN Mobile Application as a Form of Digital Transformation of Healthcare Services in the Modern Era

Abstract

This research aims to assess the role of the JKN Mobile application in supporting the digital transformation of the healthcare system in Indonesia, specifically in improving the efficiency, accessibility, and quality of services for BPJS Kesehatan participants. Using a descriptive qualitative approach based on secondary data, the research findings indicate that JKN Mobile is able to expedite the administrative process, facilitate access to healthcare services, and enhance information transparency. However, there are still obstacles such as limited technological infrastructure, low digital literacy, and suboptimal system integration between agencies. Therefore, the successful implementation of JKN Mobile requires strong policy support, increased user education, and strengthened cross-sectoral collaboration to realize inclusive and sustainable digital healthcare services